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If you do NOT want your subscription to be renewed, you should unsubscribe before it’s automatically renewed.
To do this, please contact us.
To enter your new bank details or change your payment method, go to “My Account” and then to “Change My Subscription”. PLEASE NOTE: These changes renew your subscription on the date you make the changes. We advise you wait until the day before your subscription is renewed.
We work with a team of around twenty programmers who select the films for our various scopes. The aim is to have a wide array of professionals with different perspectives. We’ve chosen this operating mode so as not to be inundated with film suggestions that we do not have the means to respond to, and this is why we only occasionally call for films/film suggestions.
In the East African language of Wolof, the word “tënk” means “to state a thought clearly and precisely”. This choice is a nod to the coproduction encounters organised by Docmonde in three regions of the world, including West Africa in Senegal’s Saint-Louis. Tënk is pronounced [tènk], although some people prefer to say [teunk]!
The principle of evolving programming, with new films each week and 2-month availability for each film, means that they don’t get “lost in the crowd”. We showcase each production, whether it’s made by an acclaimed author or a new talent.
If, when you click on the arrow to start watching a film and you end up on the “Subscription” page, there are 3 possible reasons: either, you don’t have an account on this platform, or you aren’t logged in to your account with your username etc., or you do not have an active subscription for your account.
It’s possible that your internet speed is too low. Usually, Tënk is available for any connection with an internet speed above 512Kb/s (classic ADSL).
For any other problems, please get in touch with us via the ‘Contact Us’ page.
No, not yet, unfortunately. Since our aim is to make auteur documentaries accessible for everyone, developing subtitled versions for the deaf and hard of hearing is, of course, one of our concerns. We are planning to develop this in the future.
Generally speaking, Tënk is accessible via any connection with an internet speed above 512Kb/s (classic ADSL). Our technology is adaptive: depending on your connection, the image is adapted so that the film doesn’t cut out. This can lead to a slight loss of quality for very low internet speeds.
This message appears in 3 cases:
You can plug your computer directly into your television. It only takes a few connections and it isn’t complicated! You’re a technophobe? No problem! Follow the step-by-step instructions in our “Tënk on my TV” guide (click [here]()).
What’s more, Tënk should soon be joining the “connected offers” and “packages” from internet service providers such as Oscope, Free and SFR. Discussions are underway with various operators.